Frequently Asked Questions
Welcome to our FAQ section! Here, we’ve gathered answers to some of the most common questions about renting with Highway Car Rental. If you don’t find what you’re looking for, feel free to contact us directly—we’re always happy to help!
01.
General Questions
A. You’ll need a valid driver’s license, an ID card or passport, and your booking confirmation.
A: No, we don’t require a credit card or any deposit. Renting with us is simple and hassle-free.
A: Our prices include Free CDW Insurance (with excess), unlimited kilometers, 24/7 road assistance, and free deliveries within Chania.
02.
Booking & Payments
A: You can book directly on our website, via phone, or through WhatsApp. Our team is available 24/7 to assist you.
A: Yes, you can cancel or modify your booking by contacting us directly. Please let us know as soon as possible to make the necessary changes.
A: Absolutely not! All our prices are transparent with no hidden costs.
03.
Pickup & Delivery
A: We offer free deliveries and pickups at Chania Airport, Chania Port, Chania City Center, and local hotels/villas. For Rethymno and Heraklion, a small additional charge applies.
A: Yes, we provide free delivery to hotels and villas within Chania.
04.
Driving in Crete
A: No, all our rentals include unlimited kilometers, so you can explore Crete without restrictions.
A: Contact us immediately at +30 6986 871 600. Our 24/7 road assistance team will provide the support you need.
05.
Insurance & Safety
A: The CDW Insurance covers damage to the vehicle, with an excess amount depending on the car type. Full details will be provided during the booking process.
A: Yes, additional insurance options are available. Contact us for more details.
06.
Additional Information
A: Yes, we offer child seats and GPS devices upon request. Please mention your needs during booking.
A: Our fleet includes compact, economy, and family-friendly cars. Visit our “Our Fleet” page for more details.
Call Us - 24/7
Always Here for You
Need assistance or ready to book? Our friendly team is available 24/7 to help with your car rental needs. Give us a call anytime, and we’ll make sure your experience is seamless.